Privacy Policy
Privacy Policy
Effective Date: 02 November 2025
Privacy Policy
Effective Date: 02 November 2025
Welcome to Jetour Phalaborwa. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or communicating with us online.
By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
1.1 Personal Information
When you contact us, request information, submit an enquiry, or make a purchase, we may collect:
- Full name
- Contact details (email address, phone number, address)
- Vehicle preferences or purchase interests
- Identification details (where required for transactions)
1.2 Non-Personal Information
We also automatically collect certain data through cookies and analytics tools, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
This information helps us understand website usage and improve user experience.
2. How We Use Your Information
Your personal information may be used for the following purposes:
- To respond to your enquiries and provide requested services
- To process test drive bookings or vehicle purchases
- To send you relevant updates, offers, or promotions (with your consent)
- To improve our website, products, and customer experience
- To comply with legal or regulatory obligations
3. Sharing of Information
Jetour Phalaborwa may share your personal information in the following limited circumstances:
- With authorised Jetour dealerships or service providers to assist with your enquiry or service request.
- With third-party partners who perform functions on our behalf (such as IT support or marketing), provided they are contractually bound to protect your data.
- When required by law or to comply with legal obligations, court orders, or governmental requests.
We do not sell or rent your personal information to any third party.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.
However, please note that no online transmission or electronic storage method is completely secure. You share information with us at your own risk, and we encourage you to take precautions to protect your data online.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance browsing experience, remember preferences, and gather analytics data.
You may adjust your browser settings to refuse cookies, but doing so may affect website functionality.
6. Your Rights
Under South African privacy and data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa if you believe your data is being mishandled
To exercise any of these rights, please contact us using the details below.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law.
Once the information is no longer needed, it will be securely deleted or anonymised.
8. Links to Other Websites
Our website may contain links to third-party sites. Jetour Phalaborwa is not responsible for the content, privacy practices, or security of those sites. We encourage you to review the privacy policies of any external websites you visit.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the date of the most recent revision indicated above.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Jetour Phalaborwa
34 Palm St, Phalaborwa, 1390 – 015 590 1904
